I went through Costco and this dealer came up in referral. I did everything via e-mail (my preference) up to the point where car was being brought to dealership. After that salesperson had deal and car I wanted waiting for me. A painless, easy and no pressure car buying experience. Go see Marie or Anibal.
I bought a car from Robert. Our first contact was by phone. Robert was straight forward and professional. When I arrived at the dealership Robert honored the quote he made over the phone. There was no game playing or any other sort of nonsense! The transaction was a pleasure. Robert was personable and knowledgeable. I would definitely recommend Concord Mazda based on my experience.
Totally pleased with the service, they have a great team. My husband and I will recommend Aníbal, our sales associate to our friends. Two thumbs up to the team and specially Aníbal!
Sammy was terrific as with last buying experience. Thanks man, you are a great guy and a great family man. See you in 3 Years for next car.
I had an exceptional sales experience a few weeks ago when I purchased a new CX5 at Concord Mazda!! I had been researching cars for almost 2 years preparing for my 23 year old Maxima to take its last breathe. When it did I was feeling stressed about entering into the "car buying process." My brother and I came to the Concord dealership ready to play hard around what we would and wouldn't accept. Upon my first online contact with Kyle, until he sold me the car, the experience was Ah-mazing!!! He was professional, honest, and demonstrated exemplary customer service. Eric the Sales Mgr. and Arman the Finance Mgr. sealed the deal by delivering great customer care in their roles as well! The agreed upon price and financing were exactly as I wanted. No back and forth, no bait and switch, no hidden fees or costs. No games. I have been telling friends colleagues, and neighbors about how well treated we were by Concord Mazda.Kyle, Eric, and Arman you are the bomb diggity!!!Oh yeah and I'm loving my new ride!!!
We purchased a new CX-5 here and Marie was such a delight to work with. She was so pleasant and accommodating, which made the experience significantly more enjoyable. We also worked with Arman, who was very friendly, informative, and attentive.
Sammy treated me and my son like family. He totally understood what we were looking for and helped us make really good decisions. We are so happy we did business with Walnut Creek Mazda! Thanks Sammy!
Our first Mazda was a 2016 lease two years ago. We just happened into Concord Mazda because we happened to be staying at a hotel nearby. We were amazed (and pleased) to find that there was no pressure or sales hogwash. We had been trading cars every 2-3 years anyway, and the Concord Mazda staff at the time introduced us to leasing, which makes that easier and more affordable as long as we plan to keep trading in. This time, we were contacted by Anibal, who was very friendly and helpful right from our first email contact. We're 5 hours from Concord, which meant a long drive to come in and swap cars. Anibal prepared a quote by email so we could decide if we were really ready to upgrade before having to drive down, he had absolutely everything ready when we got there, and overall he just made the transaction simple and easy. Earl (Finance) made the paperwork clear and fast and pleasant. I drove in around 4:15 and was back out on the highway in our new car in about 2 hours. And I didn't feel like I'd just been beaten at Chess! I used to dread car shopping, but this is our second purchasing experience with Concord Mazda that has been actually pleasant! We love our new Mazda 3 (Soul Red, Parchment leather interior) even more than our older Mazda 3 SI. And we're already looking forward to coming back to Concord Mazda in a couple of years for another one. Highly recommend you check them out!
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