Customer Testimonials
DGDG group used inaccurate 3rd party DMV agency services to “verify” history. Double check your records
Jonathan, my sales representative was great. No stress in working with sales process. Everything was pretty straightforward and no pressure. I think I got an awesome car for a price in my budget.
Great service
Good sales person; terrible finance person.
Great experience with Tony at the Salinas Honda location who was exceptionally great and friendly, he made the new car shopping for my growing family so easy while making us feel heard. I will definitely be recommending anyone who I know is in need of a car his way.
I’ve never had an easier car purchase. Everyone that helped me was quick to reply and very knowledgeable. Highly recommend purchasing a car here.
Jerry the salesman and Daniel the finance manager took great care of me and my family getting us into a nice Volkswagen Passat for a great price. Would definitely recommend anyone to work with them.
Three years ago, I accompanied my sister who was purchasing a vehicle at Capitol Volkswagen. As I waited for her to complete the paperwork, the sales manager approached me & inquired if I was interested in making a purchase as well.
At the time, I wasn’t financially prepared to do so. I explained that I was currently under a lease with 7 months remaining & expressed my concerns about the car being over the contracted mileage limit.
The sales manager offered to look up my lease information and before long, I was offered a great deal to lease a brand ... Read More Google - Oct 23, 2026
I hate car salesman and car dealerships! But, this experience was tolerable. The low pressure sales was nice, Darius was very laid back and knew all the details about various Subaru models. I feel I got a reasonable deal on a Crosstrek, and the manager, Derek, offered to repaint a small blemish before I took over. One slight negative was Derek stating he was offering a “firm handshake and a full tank.” Alas, the car had 1/4 tank at pickup, but all in all, not a bad experience.
Mychal and the team were responsive, friendly, and accommodating.
Awesome people great experience!! AAA+++
Extremely helpful, fast & easy
Don't buy from these people advertised a price and scammed many people. Wouldn't agree to advertised price. Bait and switch
Chris is professional salesman he treated me very well.
I worked with Wesley (sales agent) and Romnel (finance director) and had an amazing experience! At concord Mazda they have a non-commission model, and it was clear Wesley was just invested in helping me find the best car for me!
We purchased our 2026 CX-50 at Concord Mazda and the experience was efficient and low-stress. Raul Garcia-Lopez helped match a vehicle with our specifications and presented clear, transparent pricing. Once selected, Raul prepared our vehicle for delivery and gave us an efficient and thorough orientation. Ronmel Nunez made the paperwork painless! Overall, the customer service was courteous, professional and efficient.
Staff are efficient. Prices have typical dealer markup. Upselling, but they don't push too hard. If you wait, be aware that the public WiFi is _extremely_ slow.
Extremely disappointing experience. As I neared the end of my lease, I had an incredibly frustrating experience trying to get basic assistance from this dealership. They repeatedly failed to answer the phone, and when I finally reached someone, I was actually hung up on.
I eventually made an appointment to come in and end my lease, and I verified the appointment that same day. Despite that, I was left waiting for hours. I was told that Dang, who I had the appointment with, had left to make a car delivery rather than honoring the appointment that had already been scheduled.
... Read More Google - Sep 29, 2026
I recently purchased a 2026 CX 90 hybrid from Concord Mazda. The customer service was excellent. I came in for a test drive then came back to purchase the car because I recalled how great the service was.
Alexis my rep was great. Low pressure, responsive. Relatively little dealer shenanigans and quick through finance. E-signing speeds things up nicely.
Come check out Mazda.. We bought a cx50 turbo and we love it
Thank you to Gil and all at Sunnyvale Honda very kind employees, peaceful atmosphere, and will stay with you to answer questions as long as you need
Manny helped me get my dream vehicle. This place was very straight forward and helpful. Would definitely recommend them and will be referring people here! Ask for Manny to help you have your best car buying experience!
On time, professional, and proficient. No heavy upsell...just information backed up with real time video. Convenient appt. process.
Highly recommend concord mazda dealership. There are no hidden fees and they don't play sales games or trick you. They give sincere and honest offer and they take time walking through everything to make sure you are covered. I highly recommend Jordi and Wesley. They made the process an enjoyable one.
Jerry is a great person to deal with, no pressure no push. Love him
I tried to pay cash here, dipped into my retirement funds to do so. They insisted on running my credit (which I already know is below-averag, hence paying in cash), then wanted me to sign a contract "in case they didn't get their money." Yeah, hard pass. If my money isn't good enough then I can give it to another business (which I am).
I tried to pay cash here. Dipped into my retirement funds to do so. They insisted on running my credit then wanted me to sign a contract charging god knows what kind of interest “in case we don’t get our money.” Yeah, hard pass. If my money isn’t good enough I can (will) buy elsewhere.
great experience buying my camaro quick easy and painless freindly employees.
Gabi was very knowledgeable & helpful with the purchase of our vehicle. She made the entire process stress free!
9:30am appointment, but they didn't even begin until the following day at 2pm. $265 for a clearly terrible amateurish upsell-only diagnosis. Never going here again.
Great team helped with all aspects of the purchase. Ended up buying 2 cars; they made it easy, transparent— excellent service. Thank you!
Was met immediately with a great attitude and even better service. Eric was super helpful and knowledgeable. Thanks so much!
I am a Costco member and the the reason we bought car from Capitol Hyundai as you had gray exterior color available otherwise we would have bought car from Hundai of San Bruno as they were upfront with Costco member pricing for the car where as I was getting different quotes
I went in for a 1:30pm appointment for an oil change. I was told that appointment are usually 2 hours. My car sat in the same spot til 2:43pm. Once the car was taken back it was ready around 3:37. The service advisor told me my car was in the middle of getting detailed so I was waiting for it to come out. By 4:05 I stood at the desk and asked where my car was only to be told it was still in queue to be washed. I was there for 3 hours for an oil change and car didn't end up ... Read More Yelp - Aug 20, 2026
Great service, great price, highly recommended
It was good texting Alex N. But when it come to finalize paper the manger Rommel Nuez was so rude and rushing me. I am deaf, I told him seavel times I don't understand lip reading. Wouldn't take the time to go though the contract only Alex would. Avoid Rommel!
Great sales personnel. Wonderful experience for buying or leasing a car. This was my second car bought at this dealership.
The manager Luis will reply quickly and Chris will help you with passion, but the whole store is too busy or their efficiency is too low. i need to wait for so long to get my lease, contract, etc. done, which is annoying because nobody want to spend that much time in the office.
Great sale and service teams!! I have received support from both departments in a timely matter! Shout out to Tiffany for going above and beyond when I inquired about an EV! Definitely recommend to anyone seeking a car! I am truly grateful for having a reliable and affordable vehicle!
Nathaniel was very helpful and informative. We got everything we wanted for our car.
Professional, friendly, knowledgeable staff, eager to please but not pushy. We'll be returning for our next vehicle, no question.
Not recommended at all I am very disappointed with my experience with DGDG Mazda's Platinum Service plan. When I purchased the maintenance plan, I was told it covered oil changes until 79,000 miles or September 2026. My vehicle currently has only 74,000 miles, yet I was told I have to pay out of pocket because I already used 8 oil changes. This is confusing and misleading. If there is a strict limit of only 8 oil changes, that should have been made very clear during the sale. Customers naturally expect the coverage to last until the stated mileage or expiration date. I purchased this ... Read More Yelp - Aug 1, 2026
***Not recommended at all ***
I am very disappointed with my experience with DGDG Mazda’s Platinum Service plan
When I purchased the maintenance plan, I was told it covered oil changes until **79,000 miles or September 2026** My vehicle currently has only **74,000 miles**, yet I was told I have to pay out of pocket because I already used **8 oil changes**
This is confusing and misleading If there is a strict limit of only 8 oil changes, that should have been made very clear during the sale. Customers naturally expect the coverage to last until the stated mileage or expiration date
I purchased this ... Read More Google - Aug 1, 2026
Overall, A+ for the new location on Burnett avenue. Video walkthrough with mechanic is sent via email which provides a level of transparency that's sorely missing in the auto repair industry. At the previous Location near chilis, Many years ago, there was a Super rude receptionist. Very quick to dismiss the stated question and transfer the call...She even raised her voice. Mechanic was even dishonest with the brake pad status and tried to have me replace pads when I knew they were at 60%. Super happy the new location provides video walkthroughs that are sent via email with real-time ... Read More Yelp - Jul 29, 2026
Everyone I’ve interacted with has been very nice and helpful. Love to receive video after maintenance servicing.
Overall, my experience with this dealership was above average, despite a few frustrating aspects of the buying process.
Jordi, my salesperson, was helpful, professional, and straightforward throughout the experience. He answered my questions, provided clarification when I asked, and treated me with respect.
My biggest concern was the dealership's sales practices. Even after I clearly declined certain add-on products and services, they continued trying to include them. I found this frustrating and felt that my decisions as a customer were not fully respected. Once I said no, I expected that decision to be accepted without continued pressure.
In general, ... Read More DealerRater - Jul 26, 2026
Sales team is great. We walked in without an appointment and only waited five minutes to see someone. We were able to test drive the vehicle we had come to see. The used car was expertly cleaned and I'm great shape.
Repeat customer since 2014, my Mazda 3S Hatchbak Touring just surpassed 185K in large part because of the service staff here in Concord. Thank you for another worry free customer experience.
Wish I could give them zero stars. My daughter was in the market for a new vehicle so we did our research, figured out what she could afford and cross-referenced the kind of vehicle she wanted, and Mazda was on the list of our shopping trips. We came on the lot, walked around a bunch, even opened one or two unlocked vehicles and we were never approached! Not one sales person came to greet us, ask us if we needed help, nothing! This is not new to me. As a long-time single mom, and also a new car owner, I ... Read More Google - Jul 18, 2026
Wish I could give them zero stars. My daughter was in the market for a new vehicle so we did our research, figured out what she could afford and cross-referenced the kind of vehicle she wanted, and Mazda was on the list. We came on the lot to Concord Mazda, walked around a bunch, even opened one or two unlocked vehicles and sat inside. We were never approached! Not one sales person came to greet us, ask us if we needed help, nothing! This is not new to me. As a long-time single mom, and also a new car owner, ... Read More Yelp - Jul 18, 2026
The biggest problem I encountered was cars were not serviced in the order they were scheduled. I brought my car in at 10:00a, and because I didn't wait in the waiting room, every other car was serviced prior to mine. I feel it is imperative that cars get serviced in order of appt. Just because I didn't wait in the waiting room should have no bearing on when my car is ready. As a matter of fact it wasn't ready until closing time. That was completely unacceptable.
I received great customer service from the service manager Trevor and Jonathan. The actual car repairs went well too.
Terrible
Called me in to check out a car. I drove an hour and half just to find out that they sold the car we talked about just before I got there.
Excellent Service. Takes care of customers and gets the job done right. Thank you Concord Mazda
I took my CX 90 for oil change, Erik has been my service advisor since day one, He was not in his front desk...was so busy attending other customer at that time. Awesome guy. I stand and wait no big deal...then Elijah asked and offer his help. Good man, Thanks Elijah. the service was done in a little over 1 hour. Fast, efficient and reliable service. What else, Friendly staff. Definitely recommended. Awesome!!
Always a pleasant experience when visiting concord Mazda 10/10 would recommend thank you again
Marie was a wonderful sales person. She was patient and explained every feature and the differences between the various model. She followed up in a nice way without a lot of pressure and was clear with what discounts she could or could not do. The only area that was less than 100% was we waited for over 30 minutes to meet with the finance manager to sign the paperwork. Once we met with him he was great so the end result was good but the wait was unnecessary and seemed to be caused by just Marie and him not communicating adequately.
Concord Mazda got my CX-5 in tip top shape for a summer road trip. They kept me informed about what my car needed, I won't take it anywhere else!
experience was great, as always... clear communication, expectations set and met and no pressure... Jonathan was great, as always
Great work and fast! Will be coming back again. Thanks for the great experience haha.
Hi 👋🏾, I worked with Chance primarily-I was very stressed at the time and worried about my vehicle. He was prompt, informative , and genuinely listened to my concerns. He is also very personable and made it easy as a woman to express my concerns. I really appreciate him making me smile through such a difficult time. My family lives far from me so having that trust and relatability really meant a lot to me. Thank you Chance for your help and kindness. I appreciate you and your hardwork! Keep it up! Thank you again 🙏🏾
Great experience , Jordy and Breonn were very knowledgeable and professional from the time i entered to when i drove away, i was very satisfied
Staff at Concord Mazda are always friendly, patient, and efficient. They take their time to explain repair issues and focus on what is necessary.
I appreciate not feeling pressured about services and having a car available to rent so I am able to drop my car off
Great location and it's always a pleasure working with any of the service advisors!
Chance the service advisor has always been great and communicative. He's assured me and helped every step of the way when getting warranty work
Routine six month service plus a recall. Very happy with the work that was done.
Great service and very pleased. Very professional, pleasant and communicated well. Looking forward to my next service.
Everyone was friendly and welcoming. They answered all questions and did not rush me along. It was a pleasure to work with the staff.
Working with the service team is quick and easy. They always communicate about what they are doing and found on my car and what the options are for fixing issues.
Erik and the rest of the service team at Concord Mazda are always incredible! They go above and beyond to accommodate us and communication is clear and concise all the way through.
I’m very glad to find a good car. Good service ! Thank you very much!
It was a good experience. First appointment for my vehicle. Service Department employees are helpful.
Working with Concord Mazda was one of the best car-buying experiences we've ever had. There was no sales pressure or hassle—just a genuinely helpful, attentive, and accommodating team from start to finish. My wife and I felt supported throughout the entire process, and they took the time to help us find the vehicle that was the best fit for our family. I highly recommend Concord Mazda to anyone looking for a stress-free, customer-focused car-buying experience.
Great service and very friendly staff. I would definitely recommend Concord Mazda to every. Thank you for everything
Daryon was super responsive and professional throughout entire process. He was a pleasure to work with.
Very professional service department. On time communicative professional and polite. I'm happy to add to their extremely high rated reviews.
The Sales Team- Marie and her manager Paul would always take care of us. Marie is very responsive, and would help us get the best deal and the car that we really want. We would lease a car from them over and over since we love Mazda! The dealership is clean, and convenient.
Great selection of options. Polite, helpful staff. Nice environment. Will definitely consider doing business again.
An excellent experience. Chance was excellent. Great service in every aspect, from start to finish.
Was very pleased when they found a way to accommodate me for a quick accessory install in spite of their booked schedule! I greatly appreciated the effort made given my very limited windows of opportunity.
I had a great experience here. We called ahead and spoke to Wesley and told him what we were looking for. He got the cars ready and was prepared when we arrived. It was fairly quick, as far as buying a car goes, and the paperwork was al digital and easy.
The whole process was simple and efficient. Salesperson Alex answered all my questions in a very professional way. I am very impressed on how concord mazda runs their business.
The customer service was good. He was helpful and informative. They are always helpful to me.