I had a Great experience at Concord Mazda/DGDG. Sammy was so helpful and answered all of my questions. I for a great deal and was able to get the car I really wanted but didnt think I could afford
The staff is amazing, very kind. I really enjoyed my visit.
Buying a brand new car was a real treat for me as I've been quite content to drive around my 15 year old CRV. After test driving a few Mazdas, I was looking for a feature rich 2019 CX-9. Concord Mazda made me feel comfortable, calm, and that there was no hidden agenda except to give me a good deal on my trade in and get to a number I was ok with. Ethan Bais was our product specialist and that kid is brilliant. Seriously, he deserves a major raise. He was knowledgeable, affable, not-pushy but quick to help, sharp, and well spoken. Just a super nice guy. I WANTED to buy a car from him. My husband and I texted before we went in and he said "I'd be ok giving Ethan my money". He's why we ultimately decided to go with Concord Mazda instead of continuing to shop elsewhere. Everyone at the dealership was nice, not a sleezeball sales person in sight. This dealership is small but mighty, and they have sister dealerships they can flex inventory with. Cant recommend it enough.
Purchasing a car is up there with my least favorite things to do alongside dental work. I never thought I would write a positive review about this process but these are different times. We were told by a few friends that MAZDA was the car we should be looking at (for our needs) and so we drove to Concord MAZDA with no intention of closing the deal that day. Patty Garcia was introduced to us as our sales-rep and in all honesty, I thought she was rather young but I figured if the dealership felt she had what it takes, why not try? Not only is Patty thoroughly knowledgeable on her product but she provides her services with zero sales-pressure. We came to realize that this dealership (a part of Del Grande Dealer Group) does NOT pay their reps commission and for me, that was a BIG DEAL. I know, right? In the past, the financing aspect of purchasing a car (particularly with a trade in) was my least favorite aspect of car purchasing. Not only did Arman Shahid give us a fair price on our trade-in without haggling, he did not pressure us on all the extra warranty products that financiers usually attempt to up-sell. Paperwork was relatively fast, accurate and fair to us. The younger generation have a better understanding (in most cases) than our generation regarding all the new fan-dangled electronics. They also have not been trained to hard-sell the way that my generation was. I think this should be the future of all high-ticket sales and I approve wholeheartedly! Go see #ConcordMazda if you're in the market for a great car, awesome car-purchase experience.
Ethan Bais was so knowledgeable and kind. My husband and I really enjoyed our experience at Mazda because of Ethan. Amazing customer service! Thank you Ethan!
Excellent service and communication!
OMG this people is amazing! I have never been treated so well and honest when buying a car! They take their time to explain everything and get you the right car for you!
If you are looking for a good sales person to help you find a car you need, ask for Robert. My wife and I were looking for a car to replace our Mazda 3 after the lease ends next month. Robert was there when we walked into the dealership and he showed us their CX-5 in the lot. We spent a couple hours there, and Robert was very patient with our questions, and find us a car we very much like from another DGDG dealership nearby. Even we didn't end up buying the car from him (we decided to buy-out our Mazda 3 at the end of the lease because the buy-out residual value on the contract is significantly less than comparable cars in the market), he is definitely one of the coolest car salesman we've run into (trust me, I had seen rude, unprofessional, over-aggressive, or "I-don't-care" salesmen in the past)
Excellent staff. Held composure even in the midst of computer problems (which happen to everyone). Highly recommended.
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